|Engagement requires emotional commitment on the part of leaders. It’s ok to put the results of the survey in to an action plan. But don’t stop just there! The biggest lack pointed out by all the surveys I did was the lack of genuine and sincere interest.
There is more. Interviewees told me that they would find it strange if their boss suddenly would give them praise or would ask them how they were doing as a result of the findings of the survey. They said they would perceive this new behavior as not genuine, not authentic, not sincere. That’s why in my opinion the biggest challenge most leaders are facing is to become more emotionally involved with their employees.
Most of today’s leaders excel in rational and logical thinking, rather then in emotional and intuitive thinking. Emotional connection starts with vulnerability. Are you prepared to open up and say to one of your employees “Hey, what I’m about to say might sound strange. Survey results showed that I could improve in connecting. I’m willing to try and to learn, but I need your help. Are you prepared to take this journey with me?“